Shipping & Local Pickup Terms

Shipping

We carefully inspect and package all orders before they leave our shop. Once an order has been completed and transferred to the shipping carrier, the customer is responsible for providing a complete and accurate shipping address.

Four Leaf Collective is not responsible for packages that are delayed, lost, stolen, misdelivered, or damaged after they have been accepted by the shipping carrier, except where otherwise required by law.

If there is an issue with your shipment, please contact us as soon as possible. We are happy to assist with locating tracking information or providing information that may be needed to file a claim with the shipping carrier.

Customers are responsible for verifying their shipping address before submitting an order. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Shipping and delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

Local Pickup

Local pickup is available in:

Abilene, Texas
Baird, Texas

Customers who select local pickup will be contacted when their order is complete and ready for pickup. Pickup instructions, including the designated pickup location, will be provided directly to the customer.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Orders must be picked up within 30 days of receiving the ready-for-pickup notification unless other arrangements have been made in advance.

Four Leaf Collective is not responsible for orders left at a designated pickup location after the customer has been notified that the order is ready and has been provided pickup instructions.

Custom & Personalized Orders

Because embroidery and personalized products are made specifically for each customer, customers are responsible for reviewing all names, initials, dates, sizes, colors, spelling, and other customization details before approving an order.

Four Leaf Collective is not responsible for errors resulting from information submitted or approved incorrectly by the customer.

If an error is made by Four Leaf Collective, please contact us promptly so we can work to make it right.